We have combined the product catalogs of a wide range of manufacturers, wholesalers, and distributors into a single portal. Currently, this provides our customers with access to more than one million items and is a product portfolio we expect to continue to expand. The platform is connected to more than 100 distribution centers across the United States and provides instant visibility about what products are available in what locations.
Unlike other large online competitors, we have not had to invest excessive capital into inventory or real estate to support a vast product line. Instead, we have invested in technology to leverage the assets already established by our supplier partners. Leveraging technology instead of real estate and inventory and combining this technology with our local presence means we can compete effectively with the online giants while also providing world-class customer service and support with a personal touch.
Yes. We stock inventory on the most popular items and for the ones we don’t we are placing supply orders with our vendors throughout the day. In most cases, these orders are delivered to our main distribution center overnight. We then operate a fleet of trucks to cover our local market with daily routing schedules on the most popular routes.
This is one of our key differentiators. Most business customers don’t want their employees spending their time researching products and pricing and never being quite sure the right product and the best price have been identified before a purchasing decision is made. We have decades of reseller experience and will map the products you purchase from us into the mobile App. While you will always have access to browse our full catalog, to make things easier for day-to-day requirements, you can scan a QR code and order directly from the App.
The App supports budget control and/or spending management all the way down to the individual user level.
Yes. We see this as a critical differentiator and a fundamental requirement for supporting our customers. We expect the hybrid work environment (mix of corporate and home office) to be part of the long-term work environment and therefore expect remote deliveries to be a key part of our logistics support.
Using a DCA will allow you to identify both hard and soft cost-saving opportunities. Print fleets can be right-sized and optimized, reducing capital expenditures, sending print jobs to the most economical devices, and maximizing the supply output yields. Supply closets can be eliminated, thereby removing the risk of print supply obsolescence. Implementing the DCA and leveraging automation will also free up administrative staff time.
No! There is no cost to you, and there are no contractual obligations.
No, it is a simple install wizard. Click the link we provide to download the executable file and follow the steps to install the monitor.
The DCA software cannot write to your network. It can only read a defined data set from printer and copier devices. This data is encrypted to satisfy military and HIPPA grade requirements. Most printer hardware already includes an embedded DCA that reports back to the original manufacturer. Our DCA does nothing different from the embedded DCA installed by the manufacturer.
No problem. You are always in control of the software on your network. If you want to uninstall, then you uninstall. You do not have to ask for our permission, and it is not necessary for us to be involved with the uninstall.
It is preferable to install the software on a desktop or server that remains on-premise and connected to the company network. The software can be installed on a networked laptop, but if that laptop is not connected to the Local Area Network (LAN) while the owner is traveling (for example), then the monitor will not gather data while the device is off-network.
No, the DCA will look back to the unmonitored period and recover the missing data. However, extended offline periods can lead to printer downtime resulting from a missed maintenance or consumables alert.
The software scans your network, and every print or copier device on the network will be automatically identified. Over an initial 30 days or so of continuous monitoring, usage information is gathered, and a set of proprietary algorithms calculate the expected days until consumables replacement is required. These algorithms continually fine-tune the expected “days-until-out” projection based on usage.
By allowing us to attach QR labels to each device, associating each device with an email (user), and by recording the physical location of each machine into the asset database.
Because this will allow us to maximize your savings. We will map each device to the optimum set of consumables, and we will establish 2CLIXZ user accounts for each of the device “owners.” This enables authorized users to receive relevant notifications about the device and/or scan a QR code to efficiently report an issue and/or order consumables without wasting any time.
No. We can do business however you prefer. Our mission is to eliminate time-wasting friction points that traditionally frustrate users. If you prefer that we send you a notification with a link for ordering consumables, then we can do that. If you prefer an automated fulfillment program, then that’s what we will set up. If you prefer consolidated monthly billing for transactions, then that’s what we will do. Finally, if you want cost-per-page billing, then we support that too.
We support electronic monitoring of all networked devices. Alerts are generated, and Artificial Intelligence is utilized to anticipate future problems. We are then empowered to make intelligent maintenance decisions to keep your printer and copier fleet healthy and avoid costly downtime.
Yes. We have national coverage with a wide range of OEM-certified repair technicians.
Preferably by scanning the QR label attached to the device and raising the ticket in our 2CLIXZ mobile App. Alternatively, you can complete a form on our website or just call us.
Yes. Our service & repair ticketing system is fully integrated with augmented reality software that allows us to provide real-time “self-help” services and/or higher levels of remote support to an on-site service technician. This enables us to provide the highest first-time fix rates and minimize expenses by avoiding unnecessary site visits.
Yes. Scan the QR code, and the ink and toner levels will be displayed in the 2CLIXZ mobile App.
Yes. We will send an alert when ink, toner, or other consumables need to be ordered. You may order directly from the mobile App at contracted prices with fully enabled budget control.
If there is already a service ticket or consumables order placed, scanning the QR code will alert the user to pre-existing requests and prevent the creation of costly duplicates.
You can if you want, but we can eliminate the need for you to carry an inventory of ink or toner for your print devices and eliminate the risk of supplies obsolescence.
Yes. If that is what you prefer and it makes sense based on your equipment and throughput volumes, that is what we will offer and support.
We hope to enter a business arrangement without you investing your time or incurring the expense and friction usually associated with multi-year legal agreements. However, if that is the path you prefer, we are fully prepared and capable of supporting it.
The user (or designee) will be contacted during business hours within 60 minutes of submitting a service or repair ticket. If the problem cannot be resolved remotely, we will have a technician on-site within one business day.
That is up to you. We recommend the broader the asset base that’s included, the more value you will get out of the asset management system. The scope is unlimited, from delivery trucks to desks, to coffee machines, etc.
The system eliminates all the friction points normally associated with asset tracking, maintenance, service or repair, and warranty status. Who to call, how to submit the ticket, etc., are all efficiently resolved.
We provide and/or attach QR labels to your assets and associate each QR label with a unique asset ID such as a serial number. We then record asset details, such as location, “owner” (user), service provider, warranty conditions, extended service contract provider, etc.
The authorized user scans the QR label and creates the ticket. The service provider is notified immediately.
Yes. That is a key part of the value proposition. Remote working and the hybrid work environment are here to stay, and additional tools are necessary to help manage them.
We recommend starting with the installation of the Printer Management DCA. This will automatically identify all your networked printer and copier assets and serve to kickstart the asset management setup process.
Yes. Once the DCA is installed, and your printer and copier assets have been electronically identified, we will stop by your offices and map your assets into the system database. At the end of the process, your assets will be recorded, associated with their users and email addresses, and mapped to the relevant service providers for service ticketing and consumables management.
That depends. We will discuss with you how the setup costs can be absorbed into an agreement to provide you with products and services available from our portfolio.
Network services are the various applications and processes that run over a network to ensure smooth communication, data sharing, and functionality. These include DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol), email services, file sharing, web services, and more.
DNS (Domain Name System) translates domain names (like www.example.com) into IP addresses (like 192.0.2.1) that computers use to identify each other on the network. It acts as a phonebook for the internet, enabling users to access websites using domain names instead of numeric IP addresses.
DHCP (Dynamic Host Configuration Protocol) automatically assigns IP addresses to devices on a network. When a device connects to the network, the DHCP server assigns it an IP address from a pool of available addresses, ensuring that each device has a unique address.
A VPN (Virtual Private Network) creates a secure, encrypted connection over a less secure network, like the internet. It is commonly used to protect sensitive data, enable remote access to a corporate network, and bypass geographic restrictions on websites.
LAN (Local Area Network) covers a small geographic area, like a single building or campus, and is typically faster and more secure. WAN (Wide Area Network) covers a broader geographic area, like a city, country, or even global distances, and connects multiple LANs together, often using leased lines or satellite links.
Network latency is the time it takes for data to travel from the source to the destination. High latency can cause delays, leading to slow response times and negatively affecting performance, particularly for real-time applications like video conferencing and online gaming.
QoS (Quality of Service) is a set of technologies that prioritize certain types of network traffic to ensure the best performance for critical applications. It is important for managing bandwidth and ensuring that essential services, like VoIP or streaming, have sufficient resources to function effectively.
Network security services protect the network and its resources from unauthorized access, attacks, and data breaches. They include firewalls, intrusion detection systems, encryption, and antivirus software to safeguard the integrity, confidentiality, and availability of data.
A firewall acts as a barrier between a trusted internal network and untrusted external networks (such as the internet). It filters incoming and outgoing traffic based on predefined security rules, blocking unauthorized access while allowing legitimate communications.
NAT (Network Address Translation) allows multiple devices on a local network to share a single public IP address for accessing the internet. It works by modifying the source IP addresses in outgoing traffic and the destination IP addresses in incoming traffic, helping to conserve public IP addresses and enhance security.
HTTP (HyperText Transfer Protocol) is the protocol used for transmitting web pages over the internet. HTTPS (HyperText Transfer Protocol Secure) is an extension of HTTP that adds a layer of encryption (via SSL/TLS) to secure the data exchanged between a user's browser and the web server, protecting against eavesdropping and tampering.
Common network troubleshooting tools include:
Bandwidth refers to the maximum data transfer rate of a network or internet connection, typically measured in bits per second (bps). Higher bandwidth allows more data to be transmitted in a given time, leading to faster internet speeds and better network performance, especially for activities like streaming or large file downloads.
Load balancing distributes incoming network traffic across multiple servers to ensure no single server becomes overwhelmed. This helps optimize resource use, improve response times, and increase the availability of applications and services.
IPv4 (Internet Protocol version 4) uses 32-bit addresses, allowing for approximately 4.3 billion unique addresses. IPv6 (Internet Protocol version 6) uses 128-bit addresses, providing an almost unlimited number of unique IP addresses. IPv6 was developed to address the exhaustion of IPv4 addresses and includes improvements like simplified packet headers and better support for mobile devices.
Cloud services refer to a variety of services delivered over the internet, such as data storage, computing power, and software applications. These services are hosted on remote servers and can be accessed on demand, offering flexibility, scalability, and cost savings.
The main types of cloud services are:
Benefits include:
Cloud computing can be very secure if proper measures are taken. Cloud providers typically offer robust security features such as encryption, access controls, and compliance certifications. However, security is also a shared responsibility, requiring customers to implement their own security measures.
Cloud storage involves storing data on remote servers accessed via the internet. Users can upload, access, and manage their data from anywhere, without needing physical storage devices. Cloud storage providers manage the infrastructure, ensuring availability, security, and redundancy.
Cloud service costs can vary depending on usage, the type of service, and the provider. Common cost models include:
Yes, cloud services can be integrated with existing IT infrastructure. Many organizations use a hybrid approach, combining on-premises infrastructure with cloud services for greater flexibility and efficiency.
Cloud services offer disaster recovery solutions by providing off-site data backups, automatic failover, and quick data recovery options. These services ensure business continuity by minimizing downtime and data loss during an emergency.
Serverless computing is a cloud service model where the cloud provider manages the infrastructure, and developers focus solely on writing and deploying code. It automatically scales resources based on demand, and you only pay for the compute time your code uses.
SLAs are contracts between a cloud service provider and a customer that define the expected level of service, including uptime guarantees, performance metrics, and support response times. SLAs ensure that both parties have clear expectations.
Cloud migration involves moving data, applications, and workloads from on-premises infrastructure or another cloud to a cloud environment. This process typically includes planning, data transfer, application reconfiguration, and testing to ensure everything works seamlessly in the new environment.
Some risks include:
Consider the following factors:
VoIP (Voice over Internet Protocol) is a technology that allows you to make voice calls using an internet connection instead of a traditional phone line. It converts your voice into digital signals that travel over the internet, enabling phone calls to be made from computers, smartphones, VoIP phones, and other internet-connected devices.
VoIP works by converting voice signals into data packets, which are then transmitted over the internet. These packets are reassembled into audio at the receiving end, allowing two parties to communicate as if they were using a traditional phone line.
For VoIP, you need a high-speed internet connection, a VoIP-enabled device (such as a VoIP phone, computer, or smartphone), and a VoIP service provider. You might also need an Analog Telephone Adapter (ATA) if you want to use a traditional phone with VoIP.
VoIP reliability depends on the quality of your internet connection. A stable, high-speed internet connection can make VoIP just as reliable as traditional phone services. However, issues like power outages or internet disruptions can affect VoIP service.
Yes, most VoIP providers offer number porting, which allows you to transfer your existing phone number to your new VoIP service. The process may take a few days and could involve a small fee.
VoIP offers several advantages, including lower costs, flexibility to make and receive calls from multiple devices, advanced features (like voicemail to email, call forwarding, and video conferencing), and the ability to use your phone number anywhere with an internet connection.
VoIP calls can be secure if proper encryption and security measures are implemented. Many VoIP providers use encryption protocols to protect data, but users should also use secure networks and avoid public Wi-Fi for sensitive calls.
Yes, VoIP can be used to make emergency calls, but it works differently from traditional landlines. VoIP providers are required to support Enhanced 911 (E911), which routes emergency calls to the appropriate public safety answering point. However, users must ensure their address is registered with the VoIP service for accurate location tracking.
VoIP typically requires a bandwidth of 85-100 Kbps per call for standard voice quality. Higher-quality calls (HD voice) may require more bandwidth. For multiple simultaneous calls, you will need a higher bandwidth connection.
Yes, VoIP can be used on smartphones via VoIP apps or services like Skype, WhatsApp, or dedicated VoIP apps provided by your VoIP provider. These apps allow you to make and receive calls over Wi-Fi or mobile data.
The main difference is that VoIP uses the internet to transmit calls, while traditional phone services use a circuit-switched network. VoIP is typically more cost-effective and offers more features, but it depends on internet connectivity.
Yes, VoIP is especially popular for international calls due to its lower rates compared to traditional phone services. Many VoIP providers offer unlimited or low-cost international calling plans.
During a power outage, VoIP services will not work unless you have a backup power source, like an uninterruptible power supply (UPS). This is because VoIP devices rely on your internet connection, which requires power.
Yes, VoIP is widely used by businesses of all sizes. It offers features like virtual phone numbers, automated attendants, call analytics, and integrations with other business tools. It's cost-effective and scalable, making it ideal for both small and large businesses.
When choosing a VoIP provider, consider factors like pricing, call quality, features offered, customer support, and reliability. You should also check reviews and testimonials, and ensure the provider supports number porting and offers a trial period.
Legacy workflows rely on phone calls, emails, and manual ticket routing. Requests often get lost or delayed in triage. Modern IoT-based systems identify issues instantly and trigger automated dispatch, cutting response time from hours to minutes.
Most repeat visits happen because the first call lacked full diagnostics or the right parts. Predictive monitoring provides fault data in advance, so technicians arrive prepared with correct parts and information, solving the issue on the first visit.
Predictive maintenance analyzes device data and fault patterns to detect failures before they occur. That means fewer outages, fewer emergency repairs, and smoother operation — your devices stay online instead of waiting for reactive fixes.
Service as a Platform integrates monitoring, ticketing, parts, and communication into one system. Every device, data point, and alert connects through a single interface, so nothing gets lost and every action is tracked in real time.
IoT-connected devices send continuous performance and fault code data. AI models interpret these signals to flag early warning signs, letting service teams act before small issues escalate into costly failures.
Yes. AI-driven ticketing classifies alerts automatically, assigns priority, and routes them to the right technician instantly. It eliminates manual sorting, prevents duplicate tickets, and speeds every step of the service cycle.
Unified ticketing merges all alerts, tickets, and updates into one view — regardless of source (IoT, email, chat, or portal). You and your provider share a single pane of glass, reducing confusion and keeping everyone aligned.
Predictive parts management uses device data to forecast component failures and stock parts proactively. When an alert appears, the system verifies part availability and automates reordering — no more delays waiting on inventory.
Look for predictive metrics like Predictive Accuracy, Automated Resolution Rate, and Downtime Avoidance Index. These measure how effectively data prevents problems, not just how fast a provider reacts after something breaks.
Real-time dashboards show open tickets, device health, and uptime trends live. Predictive reporting adds foresight, forecasting future maintenance or supply needs so you can plan — not just react.
Technicians remain vital. AI handles data and automation, but humans bring judgment, problem-solving, and trust. The technician’s role shifts from reactive repair to proactive management and expert oversight.
AR tools let experts guide customers or junior techs remotely via live video and annotations. Many issues can be fixed on the spot without dispatch — saving time, fuel, and downtime while improving response consistency.
Yes. Most modern platforms use open APIs, allowing seamless integration with your CRM, ERP, and helpdesk tools. This ensures data flows smoothly across your service ecosystem.
Predictive systems analyze fault codes and usage trends to pinpoint the real issue before dispatch. That accuracy prevents unnecessary part replacements and ensures each visit addresses the true root cause.
Choose a provider that offers predictive monitoring, unified ticketing, real-time dashboards, and AR-based remote support. These capabilities indicate a modern, data-driven service model that minimizes downtime and maximizes reliability.